We will gladly accept returns or make exchanges on all wireless merchandise purchased from us.
Satisfaction Guarantee
You may terminate service for any reason within 15 days of activation without incurring an early termination fee. You will be responsible for all applicable fees, prorated access charges, taxes or other charges that accrued to your account through the termination date and equipment return date.
Returns
You may return any or all of your wireless equipment for any reason within 15 days of purchase. If you return and we accept your equipment within this period, we will refund your equipment purchase price. All cash, credit card or check transactions returned within 15 days and accompanied with a receipt will be refunded by check, credit card or gift card in the amount of the credit.
Condition of Returned Equipment
Equipment that is returned within 15 days of purchase will be accepted by us only if the phone is free of all cosmetic defects. This means there can not be any scratches, nicks or flaw of any kind. The phone must be in the exact same condition as when you purchased it. It is advised to leave any plastic cover or film on your phone, it will preserve the appearance and not prohibit you from being able to return it. Phones that have been or appear to have been dropped are not returnable. This also voids the manufacturer warranty on the product.
You must return the original box intact with all components (phone, charger, battery, instructions, etc.). All components must be in like-new condition. All returns must be accompanied by the original customer receipt and will only be granted to the purchaser whose name appears on the receipt. Equipment is not eligible to be returned if the UPC code for the box is missing and the rebate form has been submitted. At our discretion, we may decline your return or charge you a fee for missing items or items that we determine are damaged or require service.
In accordance with our return policy, you must return your equipment within 15 days of purchase to receive a full refund. If you cancel service within 15 days of the purchase of your phone, but do not return your phone as required, you will be responsible for payment of the $175 early termination fee in addition to all airtime, access and other applicable charges incurred prior to the termination of your service.
Do not return your equipment after 15 days of purchase. If you return your equipment after 15 days of purchase, you are not entitled to receive a refund and your equipment will not be returned to you. If you cancel your service after the 15-day period or prior to the expiration of your contract term, you will be responsible for the Wireless service used and any airtime, access and other applicable charges accrued on your account until the service termination date, including a $175 early termination fee.
If we must remove installed equipment from vehicle or fixed location in order to return or exchange it, you will be charged a service fee.
If you received your handset through a "Buy One, Get One Free" offer and are returning either of the handsets for credit, both handsets must be returned in order to receive a refund. For exchanges for the same equipment make and model, only the item to be exchanged needs to be included.
Opened software purchased separately may be exchanged only for the same exact item at one of our retail stores and may not be returned for refund.
| If you have any further questions about any aspect our equipment return policy, please feel free to contact one of our service representatives at 800-747-9977. |
